Customer Service Policy

Get Clipped — FrictionRings.com

Our Commitment

At Get Clipped, we’re all about fast service, honest communication, and standing behind what we sell. As a woman-owned brand built for the automotive industry, we take pride in our products and treat every customer like part of the crew. Your satisfaction comes first — always.

Customer Support

Need help? We’ve got you covered.
Email: Help@frictionrings.com
Response Time: Within 1–2 business days (excluding weekends and holidays).
We handle every message personally and aim to resolve issues on the first contact whenever possible.

Order Processing & Shipping

• Orders ship out within 1–2 business days of payment confirmation.

• U.S. delivery typically takes 3–7 business days.

• Once shipped, you’ll get a tracking number straight to your inbox.

• If your order arrives damaged or incomplete, contact us immediately — we’ll make it right.

Returns & Exchanges

We stand behind our tools. If something isn’t right, we’ll fix it.

• Returns are accepted within 14 days of delivery.

• Items must be unused and in original packaging.

• Refunds are processed to your original payment method within 5–7 business days after we receive your return.

• To start a return, email Help@frictionrings.com with your order number and reason for return.

Note: Return shipping is the customer’s responsibility unless the item is defective or an error was made on our end.

Defective or Damaged Items

If your product arrives defective or damaged, email Help@frictionrings.com within 7 days of delivery. Include a photo or video showing the issue — we’ll send a replacement or process a refund right away.

Privacy & Security

Your privacy matters. We never sell or share your data, and all payments are handled through secure, encrypted systems.

Customer Satisfaction Guarantee

Our promise is simple:
If it’s not right, we’ll make it right. No runaround. No excuses. Just solid service from the Get Clipped team.